Shipping & Pick Up

In Warehouse Pick-Up Policy
All pick-up orders must be placed online in advance. Pick-up is available Monday through Friday from 9AM to 3PM.

Please wait for your confirmation email before arriving — this email will let you know your order is ready.

Most orders are ready within 24 hours or less, unless otherwise stated.

Orders not picked up within 7 business days will be automatically canceled and issued a store credit to the original customer account.

Shipping Policy
All orders are processed and shipped via UPS Ground. Items will ship within 5–7 business days (excluding weekends and holidays) unless otherwise noted in the product description. Please note that we cannot ship to P.O. Boxes.

Shipping & Tracking:
Tracking information will be sent within 5–7 business days after your order is placed. Please allow 24–48 hours for the tracking information to update. We do not ship on Saturdays or Sundays. While we aim to deliver your package promptly, please be aware that UPS may experience delays beyond Brooklyn Body Butter’s control, which may result in receiving your package 2–5 business days after tracking information is provided.

Responsibility & Returns:
Brooklyn Body Butter is not responsible for lost or stolen packages. If an order is returned to us due to an incorrect address, the customer will be responsible for the reshipping fee, or a store credit will be issued, minus the original shipping cost.

Summer Months & Temperature Concerns:
During extreme summer temperatures, orders may be canceled to prevent product damage. While we package our products carefully to minimize melting, in some areas it may be unavoidable. Customers in warmer southern regions are encouraged to consider local temperatures before placing an order.

Product Melting:
Brooklyn Body Butter is not responsible for products that melt during transit. Melted products remain safe for use and will solidify once they reach a stable room temperature. While the texture may change and no longer be whipped, the body butter will still provide the same great benefits.

 

International Shipping
International shipping is not available at this time.