FAQs

Which Body Butter is Best for My Skin or Eczema?
All of our body butters are made with the same great ingredients, just with different scents. Each one offers the same fantastic benefits for your skin, so the choice comes down to your scent preference. If you have sensitive skin or eczema, you can choose any scent you like, as all our formulas are designed to nourish and soothe.

U.S. Shipping
Orders will ship within 5-7 business days (excluding weekends) unless otherwise specified in the product description. All orders are shipped via UPS Ground. Please note that UPS may experience delays beyond the control of Brooklyn Body Butter, which may result in your package arriving 2-5 business days after tracking information has been sent.

Brooklyn Body Butter is not responsible for stolen packages. If an order is returned to us due to an incorrect address, the customer will be responsible for the reshipping fee, or a store credit will be issued, minus the original shipping cost.

Warm Weather Shipping
During warmer months, we highly recommend that your product be delivered to an indoor location, as the product may melt if exposed to high temperatures. Please keep in mind that our products are similar to "butter" and may melt in transit. Brooklyn Body Butter is not responsible for products that melt during shipping. Melted products are still safe to use and will solidify once they reach a stable room temperature, though the texture may differ from the original.

International Shipping
International shipping is currently unavailable.

Problems or Concerns?
Please remember that our products are handmade and 100% natural, so slight variations in color, settling, or clumping may occur from batch to batch.

Damages:
If you receive a damaged item, please contact us at info@bklynbody.com within 48 hours of order delivery. We will gladly replace any damaged items reported within this timeframe.

Refunds & Exchanges
Due to the nature of our products, we cannot accept returns or exchanges. We do not issue refunds based on dissatisfaction with the scent.